F.A.Q

Welcome to our F.A.Q. page, where we address some common questions and provide helpful information about our products and services. If you have a question that is not answered here, feel free to reach out to us directly. We are always here to assist you!

• Who designs the footwear of Her Martnz?                                                        Our footwears are designed in a way that goes with multiple outfits and are meticulously crafted by our founder and a team of talented local artisans. We take pride in showcasing the artistry and craftsmanship of our talented designers and artisans.
• What is the shipping time for orders?                                                            We strive to process and ship orders within 1-2 business days. Once your order is shipped, you will receive a tracking number to stay updated on the delivery status.
• Do you offer international shipping?                                                            Yes, we offer international shipping to select countries. Please refer to our Shipping Policy for more details on international shipping availability and charges.
• What is your return policy?                                                                            We want you to be completely satisfied with your purchase. If you are not happy with your order, you can request a return within 14 days of receiving the item. Please review our Return Policy for eligibility and instructions on initiating a return.
• How do I exchange an item?                                                                        We understand that sometimes you may need a different size or prefer a different style. If you need to exchange an item, please contact our support team at ceo@hermartnz.com or through our WhatsApp support at +91 98176 84926. We will guide you through the easy exchange process.
• What if I received a damaged or defective product?                                    We apologize for any inconvenience caused. If you received a damaged or defective item, please contact us immediately with details and photos of the issue. We will assess the problem and provide a suitable solution, such as a replacement or refund.
• How can I contact your customer support?                                                You can reach our customer support team through email at ceo@hermartnz.com or through our WhatsApp support at +91 98176 84926. We are here to assist you with any inquiries, concerns, or assistance you may need.

We hope this F.A.Q. section has addressed some of your queries. If you require further information or have any additional questions, please don't hesitate to reach out. Your satisfaction is our top priority, and we are committed to providing you with a delightful shopping experience.

Thank you for choosing Her Martnz. Happy shopping!